Refund policy

Free trial

The Grow, Scale, and Plus plans each include a 7-day free trial with full access to the features on that plan. You aren't charged during the trial. To avoid being charged, cancel before the trial ends. The Starter plan is free, and always will be.

How billing works

All ArrivesBy charges are processed by Shopify and appear on your Shopify invoice. Monthly and annual plans renew automatically through Shopify's standard billing until you cancel.

Cancellation

You can cancel at any time from the Shopify App Store or your Shopify admin. After you cancel, your access continues until the end of the period you've already paid for. We don't refund or credit unused time in a paid period.

Annual plans

Annual plans are discounted compared to monthly pricing, so we don't provide full or partial refunds on them. If you cancel or downgrade partway through an annual term, you keep access until the term ends, and we don't refund the remaining months. The exceptions below still apply.

Upgrades and downgrades

Upgrades are prorated by Shopify, so you only pay the difference for the remainder of your current billing cycle. Downgrades are handled by Shopify, and we don't refund or credit the difference for the part of the current billing period you've already paid for.

Exceptions

We'll review a refund request, and issue a refund where it's warranted, in these cases:

• A duplicate or erroneous charge
• A billing error on our side
• A charge made after you confirmed a cancellation with us
• The app being unavailable or substantially broken for a significant period

How to request a review

Email support@arrivesby.app with your Shopify store domain (for example, your-store.myshopify.com), the date and amount of the charge, and a short description of the problem. We'll review it and reply by email.

Shopify's role

Shopify processes payments for ArrivesBy. If we approve a refund, we issue it through Shopify. Shopify's own terms apply to billing disputes you raise with Shopify directly.